At Tough Tits Co. we understand your privacy is important and we treat all personal information as confidential. We take our obligations under the Privacy Act 1988 seriously and handle your information in line with the National Privacy Principles.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2021.
Information We Collect
So we can provide you with excellent customer service and a great shopping experience we need to collect personal data from and about you.
The information we collect may include;
residential and billing address
phone and mobile numbers
products and services we provide to you
We may also collect details of your visits to our website including but not limited to; traffic data, location data, weblogs and other communication data. Information that you provide by filling in forms on our website, such as when you signup to our newsletter, register for information or make a purchase and information provided to us when you communicate with us for any reason.
Why we collect this information
We want to provide you with a great shopping and website experience. The information we collect assists us to ensure we continue to provide you with the content, information and services you need.
We will use details you provide to us to fulfil orders and deliver your purchase, to manage your account and to advise you of special offers, relevant information and promotions, and for any other purpose authorised by yourself. Tough Tits Co may pass on relevant information such as contact and delivery details to companies that provide these services on our behalf. We will not authorise these companies to use your personal details for any purpose other than providing the required services. Tough Tits Co will not share or sell your personal details collected online, such as email addresses or postal addresses.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. To meet our contractual commitments to you. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for. If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group.
We may also disclose your personal information to third parties:
Outsourced service providers who provide a service to us, such as delivery providers, gateway and merchant facility providers
Professional advisors such as accountants, lawyers
Where we sell any or all of our business and/or our assets to a third party
Where we are legally required to disclose your information
To assist fraud protection and minimise credit risk
Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
You can receive details that we hold about you by written request - please contact us at firstname.lastname@example.org